Student Grievance Procedure

Complaints regarding any type of sexual discrimination (harassment, assault, stalking…) should be immediately directed to the University Title IX Coordinator at: 402-643-7192.

The following procedures relate to general grievances that may pertain to conflict between individuals or a complaint about some particular issue. Concordia University believes that all individuals should be treated with respect and dignity and receive the best quality of services possible. Additionally as Christians we strive to respond to conflict biblically. Biblical conflict resolution can help us grow to be more like Christ, give us an opportunity to serve one another, and model to the world our dedication to God’s call on our lives.

Share Your Concern with the Appropriate Individual

Students are encouraged first to bring their concerns to the individual responsible for the behavior, action, or particular issue whether that be a fellow student, faculty or staff member. In many cases, corrective measures may be taken when the individual responsible for the actions or behaviors becomes aware of how their actions or behaviors are being received or when the supervisor or faculty member of that particular department becomes aware of the complaint and is able to take corrective action or mediate a resolution.

Report Your Concerns to the Appropriate Supervisor

The university recognizes that at times personal resolution regarding behavior issues, conflicts or other general grievances may not be successful; or such a strategy may be inappropriate or ill-advised, especially when the matter is severe or if a person who holds a position of authority is the individual responsible for the actions, behavior or area of concern. Thus, if satisfactory resolution does not occur, the individual should be prepared to report their complaint to the appropriate office or department. Particular complaints should be made to the following administrators:

  • Course work, grades, or academic dishonesty: course instructor, program director, college dean, university provost
  • Student academic records: registrar, university provost
  • Financial matters: student financial services, chief financial officer
  • Program requirements, admission to or dismissal from specific academic programs: program director, college dean, university provost
  • Parking Tickets: Student Life Office
  • Disciplinary action: Director of Student Services, Vice President for Student Affairs and Athletics
  • Athletics: Athletic Director, Vice President for Student Affairs and Athletics
  • Academic Dismissal from the University: University provost
  • FERPA: VP for Student Affairs and Athletics

Complete a Grievance Form

If a student is not satisfied with the outcome of reporting his or her complaint to the appropriate supervisor he/she should furnish a signed complaint form with specific dates, names and facts to the Student Life Office. All such complaints will be treated in a confidential manner to the extent feasible while permitting Concordia University to thoroughly investigate the complaint, involve appropriate supervisors when necessary and take appropriate action. The Vice President for Student Affairs and Athletics or the Executive Vice President will conduct an investigation with the goal of finding satisfactory resolution for all parties.

Appeal Process

If the concerns are not satisfactorily addressed through the formal grievance process a request for a review of the situation may be made to an appellate board. In discrimination cases, the review will be conducted by the Director of Human Relations.

Students have the right to pursue an appeal during the time of their program. The following lines of appeal have been designed to assure students that they have been dealt with in a Christian manner that is in keeping with the purpose and the policies of Concordia University. All appeals must be submitted in writing and addressed to the designated administrative officer within five business days after the student has been notified of the decision regarding the original complaint. The written appeal should state the basis on which the appeal is being made and should contain specific information.

Appeals must be submitted in writing and should be directed, in the order listed below, to the appropriate administrator within five business days based on a student’s notification of a decision a student wishes to dispute relating to:

  • Course work, grades, or academic dishonesty: university provost
  • Student academic records: University provost
  • Financial matters: student financial services, chief financial officer
  • Program requirements, admission to or dismissal from specific academic programs: University provost
  • Parking Tickets: VP for Student Affairs and Athletics
  • Disciplinary action: Vice President for Student Affairs and Athletics or an appellate board
  • Athletics: Vice President for Student Affairs and Athletics or Executive VP, CFO
  • Academic Dismissal from the University: University provost
  • FERPA: Executive Vice President, CFO

The decisions of the university provost, VP for Student Affairs and Athletics and Executive VP may be appealed to the university president, whose decision is final.

All final appeals to the president must be submitted in writing and within five business days after the student has been notified of the decision.

If the concerns are still not satisfactorily addressed, students have the right to file a complaint with:

Nebraska Coordinating Commission for Postsecondary Education
PO Box 95005
Lincoln, NE 68509-5005

Nebraska Attorney General, Consumer Protection Division
2115 State Capitol
Lincoln, NE 68509
Consumer protection hotline: 800-727-6432

FERPA: Students have the right to file a complaint with the U.S. Department of Education concerning alleged failures by the University to comply with the requirements of FERPA. The name and address of the Office that administers FERPA is:

Family Policy Compliance Office U.S. Department of Education
400 Maryland Avenue, SW
Washington, DC 20202-5901