General Grievance Procedure

These are general guidelines for all grievances other than those involving sexual discrimination.

Complaints regarding any type of sexual discrimination (harassment, assault, stalking…) should be immediately directed to the University Title IX Coordinator in the Counseling Office: 402-643-7398) 

Concordia University believes that all individuals should be treated with respect and dignity and receive the best quality of services possible. Additionally as Christians we strive to respond to conflict biblically. Biblical conflict resolution can help us grow to be more like Christ, give us an opportunity to serve one another, and model to the world our dedication to God’s call on our lives.

Share Your Concern With The Individual.

Individuals are encouraged first to bring their concerns to the person allegedly responsible for the behavior or action. In many cases, self-corrective measures may be taken when those persons alleged to have committed inappropriate conduct become aware of how their actions or behaviors are being received. At this point, through direct and gracious interaction, the matter may be concluded by mutual consent.

Report Your Concerns to the Appropriate Institutional Supervisor or Administrator.

The university recognizes that at times personal resolution regarding behavior issues and conflicts is not successful; or such a strategy may be inappropriate or ill-advised, especially when the conduct is severe or when the person responsible for the alleged behavior holds a position of authority. Thus, if satisfactory resolution does not occur, the individual should contact the appropriate institutional supervisor or administrator. In situations involving students’ breach of the code of conduct, or in discrimination cases involving students, including sexual harassment, the directors of student life should be contacted. When reporting a complaint of discrimination the student should be prepared to furnish a signed complaint with specific dates, names and facts. All such complaints will be treated in a confidential manner to the extent feasible while permitting Concordia University to thoroughly investigate the complaint and take appropriate action. Complaints regarding behavior but not involving a breach of conduct or discrimination should be made to the direct supervisor or administrator of the person allegedly responsible for the behavior or action in a manner that will pursue peace and reconciliation and to seek a just and mutually beneficial solution to the differences.

Appeal to the Appropriate Vice President for Compliance With Discrimination Law.

If the concerns are not satisfactorily addressed through the directors of student life or the institutional supervisor or administrator a request for a review of the situation may be made to the vice president responsible for the program or department. In discrimination cases, the review will be made by the institutional coordinator for compliance.

Students have the right to pursue an appeal during the time of their program. The following lines of appeal have been designed to assure students that they have been dealt with in a Christian manner that is in keeping with the purpose and the policies of Concordia University.

All appeals must be submitted in writing and addressed to the designated administrative officer within five business days after the student has been notified of the decision regarding the original complaint. The written appeal should state the basis on which the appeal is being made and should contain specific information.

Appeals must be submitted in writing and should be directed to one of the following administrators (in the order listed) within five business days based on a student’s notification of a decision a student wishes to dispute relating to: 

  • Course work, grades, or academic dishonesty: course instructor, program director, college dean, university provost
  • Student academic records: registrar, university provost
  • Financial matters: student financial services, chief financial officer
  • Program requirements, admission to or dismissal from specific academic programs: program director, college dean, university provost
  • Dismissal from the University:  university president

The decisions of the university provost and the chief financial officer may be appealed to the university president, whose decision is final.

All final appeals to the president must be submitted within five business days after the student has been notified of the decision.

If the concerns are still not satisfactorily addressed, students have the right to file a complaint with: 

Nebraska Coordinating Commission for Postsecondary Education
PO Box 95005
Lincoln, NE 68509-5005

Nebraska Attorney General, Consumer Protection Division
2115 State Capitol
Lincoln, NE 68509
http://www.ago.state.ne.us/consumer/emailforms/consumer_complaint.htm
Consumer protection hotline: 800-727-6432