General Grievance Procedure

These are general guidelines for all grievances other than those involving sexual discrimination.

Complaints regarding any type of sexual discrimination (harassment, assault, stalking…) should be immediately directed to the University Title IX Coordinator in the Counseling Office: 402-643-7398) 

Concordia University believes that all individuals should be treated with respect and dignity and receive the best quality of services possible. Additionally as Christians we strive to respond to conflict biblically. Biblical conflict resolution can help us grow to be more like Christ, give us an opportunity to serve one another, and model to the world our dedication to God’s call on our lives.

Grievance procedure

1. Share your concern with the individual.

Individuals are encouraged first to bring their concerns to the person allegedly responsible for the behavior or action. In many cases, self-corrective measures may be taken when those persons alleged to have committed inappropriate conduct become aware of how their actions or behaviors are being received. At this point, through direct and gracious interaction, the matter may be concluded by mutual consent.

2. Report your concerns to the appropriate institutional supervisor or administrator.

The university recognizes that at times personal resolution regarding behavior issues and conflicts is not successful; or such a strategy may be inappropriate or ill-advised, especially when the conduct is severe or when the person responsible for the alleged behavior holds a position of authority. Thus, if satisfactory resolution does not occur, the individual should contact the appropriate institutional supervisor or administrator. In situations involving students’ breach of the code of conduct, or in discrimination cases involving students, including sexual harassment, the directors of student life should be contacted. When reporting a complaint of discrimination the student should be prepared to furnish a signed complaint with specific dates, names and facts. All such complaints will be treated in a confidential manner to the extent feasible while permitting Concordia University to thoroughly investigate the complaint and take appropriate action. Complaints regarding behavior but not involving a breach of conduct or discrimination should be made to the direct supervisor or administrator of the person allegedly responsible for the behavior or action in a manner that will pursue peace and reconciliation and to seek a just and mutually beneficial solution to the differences.

3. Appeal to the appropriate vice president or identified institutional coordinator for compliance with discrimination law.

If the concerns are not satisfactorily addressed through the directors of student life or the institutional supervisor or administrator a request for a review of the situation may be made to the vice president responsible for the program or department. In discrimination cases, the review will be made by the institutional coordinator for compliance.

Students have the right to pursue an appeal during the time of their program. The following lines of appeal have been designed to assure students that they have been dealt with in a Christian manner that is in keeping with the purpose and the policies of Concordia University.

All appeals must be submitted in writing and addressed to the designated administrative officer within five business days after the student has been notified of the decision regarding the original complaint. The written appeal should state the basis on which the appeal is being made and should contain specific information.

Appeals must be submitted in writing and should be directed to one of the following administrators (in the order listed) within five business days based on a student’s notification of a decision a student wishes to dispute relating to: 

  • Course work, grades, or academic dishonesty: course instructor, program director, college dean, university provost
  • Student academic records: registrar, university provost
  • Financial matters: student financial services, chief financial officer
  • Program requirements, admission to or dismissal from specific academic programs: program director, college dean, university provost
  • Dismissal from the University:  university president

The decisions of the university provost and the chief financial officer may be appealed to the university president, whose decision is final.

All final appeals to the president must be submitted within five business days after the student has been notified of the decision.

If the concerns are still not satisfactorily addressed, students have the right to file a complaint with: 

Nebraska Coordinating Commission for Postsecondary Education
PO Box 95005
Lincoln, NE 68509-5005

Nebraska Attorney General, Consumer Protection Division
2115 State Capitol
Lincoln, NE 68509
http://www.ago.state.ne.us/consumer/emailforms/consumer_complaint.htm
Consumer protection hotline: 800-727-6432

State contact information for student complaints

Concordia University, Nebraska is currently authorized or licensed* to operate from a physical location in the state of Nebraska. Additionally, Concordia is authorized to deliver online education in most other states. Concordia is a participant in the State Authorization Reciprocity Agreement (SARA) initiative. Concordia will continue to monitor developments in state laws in each state in which it enrolls students and, if authorization or licensure is or becomes necessary, will work to obtain such additional approvals. Look for your state of residence below for more information on authorization and how to file a grievance. (Note: Many states do not require specific authorization or licensure for their residents to enroll in online programs.)

Alabama
Alabama Commission on Higher Education
P. O. Box 302000
Montgomery, AL 36130-2000 

Alaska
Alaska Commission on Postsecondary Education 
PO Box 110505
Juneau, AK 99811-0505
customer.service@alaska.gov 

Alaska Office of Attorney General Consumer Protection Unit 
1031 W. Fourth Avenue, Suite 200
Anchorage, AK 9950
attorney.general@alaska.gov
http://www.law.state.ak.us/pdf/consumer/FORM_complaint.pdf 

Arizona
Arizona State Board for Private Postsecondary Education 
1400 W. Washington Street, Room 260
Phoenix, AZ 85007
http://azppse.state.az.us/student_info/compliance.asp 

Arkansas
Arkansas Higher Education Coordinating Board Arkansas Department of Higher Education 
114 East Capitol Ave
Little Rock, AR 72201
ADHE_Info@adhe.edu
http://www.adhe.edu/SiteCollectionDocuments/AcademicAffairsDivision/ICAC%20Rules%20and%20Regulations/APPENDIXJ.pdf 

Arkansas State Board of Private Career Education 
501 Woodlane, Suite 312S
Little Rock, AR 72201
sbpce@arkansas.gov
http://www.sbpce.org/complaint_process.html 

California
California Bureau of Private Postsecondary Education 
P.O. Box 980818
W. Sacramento, CA 95798-0818
bppe@dca.ca.gov
http://www.bppe.ca.gov/forms_pubs/complaint.pdf 

Colorado
Colorado Department of Higher Education 
1560 Broadway, Suite 1600
Denver, Colorado 80202
http://highered.colorado.gov/Academics/Complaints/default.html 

Connecticut
Connecticut Department of Higher Education
61 Woodland Street
Hartford, CT 06105-2326
http://www.ctohe.org/StudentComplaints.shtml

Connecticut Department of Consumer Protection 
165 Capitol Avenue, Room 110
Hartford CT 06106
trade.practices@ct.gov
http://www.ct.gov/dcp/lib/dcp/pdf/forms/consumer_ statement_cpfr-2_frauds_12_06_13.pdf
Consumer Complaint Hotline: 800-842-2649 

Delaware
Delaware Higher Education Office 
Carvel State Office Building, 5th Floor
820 N. French Street
Wilmington, DE 19801-3509
http://www.deleware.gov/topics/complaintsreports

Delaware Attorney General Consumer Protection Wilmington 
820 N. French Street, 5th floor
Wilmington, DE 19801
consumer.protection@state.de.us

District of Columbia
District of Columbia Office of the State Superintendent of Education, Education Licensure Commission
810 First Street, NE, 9th Floor
Washington, DC 20002
http://osse.dc.gov/sites/default/files/dc/sites/osse/pulicaiton/attachments/complaint%20Form%20June%2010.pdf

Florida
Florida Commission on Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
Commissioner@fldoe.org
http://www.fldoe.org/cie/complaint.asp 

Georgia
Georgia Nonpublic Postsecondary Education Commission 
2082 E Exchange Pl. #220
Tucker, GA 30084-5334
http://rules.sos.state.ga.us/docs/392/5/06.pdf

Hawaii
Hawaii State Board of Education
P.O. Box 2360
Honolulu Hawaii 96804
ocp@dcca.hawaii.gov
http://hawaii.gov/dcca/ocp/consumer_complaint

Idaho
Idaho State Board of Education 
Attn: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street
P.O. Box 83720
Boise, ID 83720-0037

Illinois
Illinois Board of Higher Education
431 East Adams, 2nd Floor
Springfield, Illinois 62701-1404
http://www.ibhe.org/CONSUMERINFO/complaint.htm
info@ibhe.org
Institutional Complaint Hotline: (217) 557-7359 

Illinois State Board of Education
100 N. 1st Street
Springfield, Illinois 62777
http://webprod1.isbe.net/contactisbe/ (email)

Illinois Attorney General Consumer Fraud Bureau
500 South Second Street
Springfield, IL 62706
http://www.illinoisattorneygeneral.gov/about/email_ consumers.jsp
http://www.illinoisattorneygeneral.gov/consumers/conscomp.pdf
Consumer Fraud Hotline: (800) 243-0618

Indiana
Indiana Commission on Proprietary Education
Attn: Director of Regulatory Compliance
302 W Washington Street, Room E201
Indianapolis IN 46204
http://www.in.gov/che/2744.htm

This institution is authorized by:
The Indiana Board for Proprietary Education
101 W. Ohio St., Suite 670
Indianapolis, IN 46204-1984

Iowa
Iowa Student Aid Commission
603 E. 12th Street, 5th Floor
Des Moines, IA 50319
info@iowacollegeaid.gov 

Kansas
Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
http://www.kansasregents.org/resources/PDF/524-ComplaintProcedureandForm.pdf 

Kentucky
Kentucky Council on Postsecondary Education
1024 Capital Center Dr., #320
Frankfort, KY 40601-7512

Kentucky Board of Proprietary Education
911 Leawood Drive
Frankfort, KY 40601-3319
http://www.bpe.ky.gov/Application%20and%20Forms/Form%20to%20File%20a%20Complaint.pdf

Office of the Attorney General
Capitol Suite 118
700 Capitol Avenue
Frankfort, Kentucky 40601-3449
consumer.protection@ag.ky.gov
http://www.ag.ky.gov/NR/rdonlyres/19D2FEF3-0666-49B5- A184-38006DA45B2C/0/complaint_gen.pdf

Louisiana
Louisiana Board of Regents
P.O. Box 3677
Baton Rouge, LA 70821-3677
http://regents.louisiana.gov/assets/docs/ProprietarySchools/StudentComplaintProcedure.pdf

Maine
Maine Department of Education
Complaint Investigator
23 State House Station
Augusta, ME 04333-0023
jonathan.braff@maine.gov

Maine Attorney General, Consumer Protection Division
6 State House Station
Augusta, ME 04333
http://www.maine.gov/ag/consumer/complaints/complaint_ form.shtml

Maryland
Maryland Higher Education Commission
6 N. Liberty Street, 10 Floor
Annapolis, MD 21201
http://www.mhec.state.md.us/career/pcs/gripe.asp

Maryland Attorney General, Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202
consumer@oag.state.md.us
https://web.oag.state.md.us/editor/customer/onlineformhelpers/formviewer.aspx?filename=MUGeneral.htm
(410) 528-8662/(888) 743-0823 – toll free

Massachusetts
Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108
http://www.mass.edu/forstudents/complaints/complaintprocess.asp

Michigan

Michigan Department of Labor & Economic Growth Office of Postsecondary Services, Proprietary
School Unit Staff
PO Box 30714
Lansing, MI 48909
http://www.michiganps.net/complaint.aspx

Minnesota

Concordia University, Nebraska is registered as a Private Institution with the Minnesota Office of Higher Education pursuant to sections 136A.61 to 136A.71. Registration is not an endorsement of the institution. Credits earned at the institution may not transfer to all other institutions.

Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
http://www.ohe.state.mn.us/sPages/oheContact.cfm

Minnesota Attorney General’s Office
1400 Bremer Tower
445 Minnesota Street
St. Paul, MN 55101
http://www.ag.state.mn.us/ElectronicForms/ComplaintForm.pdf

Mississippi
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453

Mississippi Commission of Proprietary Schools and College Registration
3825 Ridgewood Road
Jackson, MS 39211-6453
http://www.sbcjc.ms.vs/pdfs/pg/PSComplaintForm.pdf

Consumer Protection Division Office of the Attorney General, State of Mississippi
P.O. Box 220
Jackson, Mississippi 39205
http://www.ago.state.ms.us/index.php/contact (email)
http://www.ago.state.ms.us/forms/complaint-form/

Missouri
Missouri Department of Higher Education
205 Jefferson Street, P.O. Box 1469
Jefferson City, MO 65102-1469
info@dhe.mo.gov 

Montana
Montana Board of Regents Office of Commissioner of Higher Education, Montana University System
2500 Broadway Street
PO Box 203201
Helena, MT 59620-3201

Montana Office of Consumer Protection
2225 11th Avenue, P.O. Box 200151
Helena, MT 59620-0151
contactocp@mt.gov
http://www.doj.mt.gov/consumer/consumer/consumercomplaint/complaintform.pdf

Nebraska
Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005

Nebraska Department of Education Investigations Office
PO Box 94933
Lincoln, NE 68509-4933
http://nde.ne.gov/cc/complaint.pdf

Nebraska Attorney General, Consumer Protection Division
2115 State Capitol
Lincoln, NE 68509
http://www.ago.ne.gov/resource/forms/consumer_complaint.htm
Consumer Protection Hotline: (800) 727-6432 

Nevada
Nevada Commission on Postsecondary Education
8778 South Maryland Parkway, Suite 115
Las Vegas, Nevada 89123
http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm

New Hampshire
New Hampshire Postsecondary Education Commission
3 Barrell Court #300
Concord, NH 03301-8531
http://www.nh.gov/postsecondary/complaints

New Jersey
New Jersey Commission on Higher Education
PO Box 542
Trenton, NJ 08625
nj_che@che.state.nj.us

New Jersey Department of Labor and Workforce Development
1 John Fitch Plaza, P.O. Box 110
Trenton, NJ 08625-0110
schoolapprovalunit@dol.state.nj.us
http://lwd.dol.state.nj.us/labor/forms_pdfs/edtrain/Conflict%20Resolution%20Questionnaire.pdf 

New Jersey Division of Consumer Affairs
124 Halsey Street
Newark, New Jersey 07102
http://www.nj.gov/oag/ca/complaint/ocp.pdf

New Mexico
New Mexico Higher Education Department
2048 Galisteo
Santa Fe, NM 87505
http://www.hed.state.nm.us/uploads/FileLinks/b23fc959f37c44bb8e3caae612e0dba7/PPS%20Complaint%20_Form.pdf

New York

New York Office of College and University Evaluation New York State Education Department
89 Washington Avenue
Albany, NY 12234
ocueinfo@mail.nysed.gov
http://www.highered.nysed.gov/ocvc/spr/COMPLAINTFORMINFO.html

New York Bureau of Proprietary School Supervision New York State Education Department
116 West 32nd Street, 5th Floor
New York, New York 10001
www.acces.nysed.gov/bpss
www.acces.nysed.gov/bpss/students/documents/ComplaintForm.pdf

New York State Department of State Division of Consumer Protection Consumer Assistance Unit
99 Washington Avenue
Albany, New York 12231-0001
https://www1.consumer.state.ny.us/cpb/CauComplaintForm.html

North Carolina
North Carolina Community College System Office of Proprietary Schools
200 West Jones St.
Raleigh, North Carolina 27603
http://www.nccommunitycolleges.edu/Proprietary_Schools/docs/PDFFiles/StdtCompltForm.pdf

North Carolina Consumer Protection Attorney General’s Office
Mail Service Center 9001
Raleigh, NC 27699-9001
http://www.ncdoj.gov/getdoc/59be4357-41f3-4377-b10f- 3e8bd532da5f/Complaint-Form.aspx

North Dakota
North Dakota Department of Career and Technical Education
State Capitol - 15th Floor
600 E. Boulevard Ave. Dept. 270
Bismarck, ND 58505-0610
cte@nd.gov

North Dakota Consumer Protection Division Office of Attorney General
Gateway Professional Center
1050 E Interstate Ave. Suite 200
Bismarck, ND 58503-5574
http://www.ag.state.nd.us/cpat/PDFFiles/SFN7418.pdf 

Ohio
Ohio State Board of Career Colleges and Schools
35 East Broad Street, Suite 2481
Columbus, OH 43215
http://scr.ohio.gov/LinkClick.aspx?fileticket=%2bwaKHWPRAH8%3d&tabid=68

Ohio Board of Regents
25 South Front Street
Columbus, OH 43215

Ohio Attorney General Consumer Protection Section
30 E. Broad St., 14th floor
Columbus, OH 43215-3400
http://www.ohioattorneygeneral.gov/consumercomplaint

Oklahoma
Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, OK 73104

Oklahoma State Board of Private Vocational Schools
3700 Classen Boulevard, Suite 250
Oklahoma City, OK 731182864

Oklahoma Office of the Attorney General Consumer Protection Unit
Attn: Investigative Analyst
313 NE 21st Street
Oklahoma City, OK 73105
http://www.oag.state.ok.us/oagweb.nsf/ccomp.html

Oregon
Oregon Office of Degree Authorization
1500 Valley River Drive, Suite 100
Eugene, OR 97401

Oregon Department of Education Private Career Schools Office
255 Capitol Street NE
Salem, OR 97310-0203
http://www.ode.state.or.us/teachlearn/specialty/pcs/forms/complaint-procedures.doc

Oregon Attorney General Financial Fraud/Consumer Protection Section
1162 Court St. NE
Salem, OR 97301-4096
http://www.doj.state.or.us/finfraud/pdf/concompform.pdf

Pennsylvania
Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333

Office of Attorney General Bureau of Consumer Protection
14th Floor, Strawberry Square
Harrisburg, PA 17120
http://www.attorneygeneral.gov/uploadedFiles/Complaints/BCP_Complaint_Form.pdf 

Puerto Rico
Puerto Rico Council on Higher Education
PO Box 19900
San Juan, PR
00910-1900

Puerto Rico Department of Justice
PO 9020192
San Juan, PR
00902-0192

Rhode Island
Rhode Island Board of Governors for Higher Education
Shepard Building
80 Washington Street
Providence, RI 02903

Rhode Island Department of Attorney General
Consumer Protection Unit
150 South Main Street
Providence, RI 02903
http://www.riag.state.ri.us/documents/consumer/ConsumerComplaintForm.pdf

South Carolina
South Carolina Commission on Higher Education
1122 Lady Street, Suite 300
Columbia, SC 29201
http://www.che.sc.gov/AcademicAffairs/License/Complaint_procedures_and_form.pdf

South Dakota
South Dakota Board of Regents
306 E. Capitol Ave, Suite 200
Pierre, SD 57501-2545

South Dakota Office of Attorney General Division of Consumer Protection
1302 E Hwy 14, Suite 1
Pierre SD 57501-8051
http://atg.sd.gov/Consumers/HandlingComplaints/ConsumerComplaintForm.aspx

Tennessee
Tennessee Higher Education Commission
404 James Robertson Parkway, Suite 1900
Nashville, TN 37243
http://www.tn.gov/thec/Divisions/LRA/PostsecondaryAuth/Complaint%20Form.rtf

Texas
Texas Workforce Commission
Career Schools and Colleges - Room 226-T
101 East 15th Street
Austin, Texas 78778-0001
http://www.twc.state.tx.us/svcs/propschools/ps401a.pdf 

Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, Texas 78752 

Office of the Attorney General Consumer Protection Division
PO Box 12548
Austin, TX 78711-2548
https://www.oag.state.tx.us/consumer/complaintform.pdf

Utah

Concordia University has met the requirements of Utah Code Ann. 13-34a-203 to be a registered postsecondary school required under 34C.F.R 600.9 to be legally authorized by the State of Utah.

Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, Utah 84111
consumerprotection@utah.gov
http://consumerprotection.utah.gov/complaints/index.html

Vermont
Vermont Department of Education State Board of Education Vermont Department of Education
120 State Street
Montpelier, VT 05620-2501

Vermont Attorney General’s Office
109 State Street
Montpelier, VT 05609-1001

Virginia
State Council of Higher Education for Virginia
101 N. 14TH St.
James Monroe Building
Richmond, VA 23219
communications@schev.edu
http://www.schev.edu/students/StudentComplaintFormT.asp

Washington
Washington Higher Education Coordinating Board
917 Lakeridge Way
PO Box 43430
Olympia, WA 98504-3430
dainfo@hecb.wa.gov

Washington Workforce Training and Education Coordinating Board
128 10th Avenue SW, PO Box 43105
Olympia, WA 98504-3105
workforce@wtb.wa.gov
http://www.wtb.wa.gov/PCS_Complaints.asp (instructions)
http://www.wtb.wa.gov/Documents/ComplaintForm.doc 

Washington State Office of the Attorney General
1125 Washington Street SE, PO Box 40100
Olympia, WA 98504-0100
https://fortress.wa.gov/atg/formhandler/ago/ContactForm.aspx?subject=Consumer%20Protection(email)
https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx (complaint form) 

West Virginia
West Virginia Higher Education Policy Commission
1018 Kanawha Blvd E., Ste 700
Charleston WV 25301-2800

Community and Technical College System of West Virginia
1018 Kanawha Blvd. E., Ste. 700
Charleston WV 25301

West Virginia Office of the Attorney General Consumer Protection Division
PO Box 1789
Charleston, WV 25326-1789
http://www.wvago.gov/pdf/general%20consumer-complaint.pdf

Wisconsin
Wisconsin Educational Approval Board
201 W. Washington Avenue, 3rd Floor
Madison, WI 53703
eabmail@eab.wisconsin.gov
http://eab.state.wi.us/resources/complaint.asp

Wyoming
Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-2060

Attorney General’s Office
123 Capitol Building
200 W. 24th Street
Cheyenne, WY 82002
Attorneygeneral.state.wy.us/PDF/ComplaintForm.pdf

* This list includes contact information for all 50 states, the District of Columbia, and Puerto Rico and should not be construed as informative of what agencies regulate the institution or in what states the institution is licensed or required to be licensed. States, through the relevant agencies or Attorney Generals Offices, will accept complaints regardless of whether an institution is required to be licensed in that state.