FAQ for online learning

Do I need advanced technical knowledge to take an online course?

No. However, you should have a basic comfort level with computers. This means that you should know how to use a browser, navigate the Internet, use a word processor, identify file formats, save and attach documents, etc. In addition, you should be open to learning how to use any new technologies that your instructor chooses to use in his/her course.

What is a browser?

A browser is the software that you use to browse and look at information on the Internet. Examples of browsers are Internet Explorer, Firefox, Safari, Google Chrome, etc. When working in Blackboard, we highly recommend that you use Internet Explorer or Firefox. Other browsers are not supported. This means that, while some things may work fine in them, others may not. If you seek support and you are using a browser other than Internet Explorer or Firefox, you will first be asked to switch browsers.

Are there required days and times that I will need to log into my course?

No. We understand that one of the appeals of online learning is its flexibility. This means that you are free to manage your time as you see fit. You will, however, need to submit assignments and complete quizzes and tests in accordance with the instructor’s due dates.

How do I obtain my Blackboard username and password?

After you are accepted to Concordia, you will receive a “10-code” in the mail (undergrads at Concordia may also hear this referred to as a "J" number). At the connectCUNE login page, you will click on “Newly accepted students (10-code access),” and follow the instructions provided to obtain your username and password.

Who do I contact if I am having technical difficulties?

If you are having problems using connectCUNE, email connectCUNE@cune.edu. If you are having problems getting into Blackboard, email helpdesk-blackboard@cune.edu. If you are having problems within your Blackboard course, contact your instructor and he/she will either help you or direct you to someone who can.