Registration instructions and FAQ

• Before it is your time to register you should check your registration status.
• You will need to have your ID # (J#); your primary PIN, and, to actually register, you will need your alternate PIN. Get that now and make sure it works. Keep reading to find out how.
• Alternate PIN- the alternate PIN is what you receive from your advisor. You will receive a new alternate PIN for each semester here. Don’t confuse it with your Primary PIN. The primary PIN is yours for all Banner web functions (end of term grades, degree evaluations, employment data, etc.) The alternate PIN only is needed for registration.
• To test the system, or when you have agreed with your advisor on the proper classes to take (as well as a number of alternates, in case your preferred classes are full)
  • Go to Banner Web area (also found by going to the lower right corner of the home page);
  • Click the Banner Self-Service link;
• Students have experienced problems if their browser is not a fairly recent version, or if they have ‘pop-up blockers’ installed. If you experience problems upgrade your browser, or attempt this from a more current computer, or disable pop-up blocking while registering.
• If connecting from a dial-up connection, it takes a few seconds.

FRONT PAGE

• The page that appears has three types of links:
  • Enter Secure Area
  • Class schedule(s)
  • Course catalog
• Course catalog lists all the courses Concordia offers. It’s not too helpful right now.
• Class schedule is a searchable list of sections, times, and rooms. Don’t print it because it will be about 55 pages long. This displays live data from the schedule database, so whatever it says there is exactly how the schedule is stored at that moment.
• Secure area is where you register – and other things. Click there.

LOG IN

• Your user ID is your J number. Enter it and the Primary PIN, (remember, the first time you get in, you’ll have to enter a new PIN and a security question).
• THE J MUST BE UPPERCASE
• Click on STUDENT AND FINANCIAL AID
• Click on REGISTRATION

CHECK YOUR REGISTRATION STATUS

• To check your registration status, click the “REGISTRATION STATUS” link at the bottom of the list.
  • Click on SELECT TERM; select the appropriate term (Fall, Spring, or Summer) and the button “Submit Term”
  • If there are registration holds, you can click to find out to whom you need to contact in order to clear them up.
  • It will tell you the date and time you are scheduled to start registering and a number of other pieces of information.
  • Go back to the Registration menu.

REGISTER

• (If you have already selected a term, you can skip this step.) Click on SELECT TERM; select the appropriate term (Fall, Spring, or Summer) and click the “Submit Term” button.
• As soon as you click on ADD/DROP CLASSES you will be required to enter your alternate PIN.
• You are able to check on the current status of classes (see if they are full, etc.) without using the alt PIN and before it’s your time to register by clicking LOOK UP CLASSES TO ADD.
• Enter your alternate PIN- the alternate PIN is what you receive from your advisor. You will receive a new alternate PIN for each semester here. Don’t confuse it with your Primary PIN. The primary PIN is yours. The alternate PIN only is needed for registration.
• Choose the CRNs for the courses you desire and ‘submit changes’
• Use the ‘class search’ function to find classes in a subject area, classes meeting at a certain time or other criteria.
• You will receive a message for each class telling whether you are registered or if not, what the problem is.
• You can exit the process at any time and return to complete your registration or make changes later.

Registration FAQ

Registration Status

Wrong Major
Holds
Class standing confusion

PINs and Security

Changing PINs
Security Questions
Forgotten/Lost PINs and Alt PINs
Access Disabled
Difference between Alt PIN and PIN

Registration

Audits
Dropping courses
Dropping all courses
Graduate or Undergraduate credit
Credit Hours - how to change
Pass/No Record
Registration Errors
Prerequisites and restrictions
Full Sections

Registration Status Questions:

• Q: When checking my registration status I noticed in the Curriculum section at the bottom, that my major (or minor, etc.) isn’t correct. How do I fix that? A: We require you and your advisor to sign a form changing your major. The Academic Program Declaration form (acadprgdeclaration.pdf) is found on Concordia’s web site under Academics, then Registrar. It includes instructions. See your advisor and bring it to the Registrar’s office. Remember, a signed form is required, you can’t change it online.
• Q: I have a hold listed, what do I do about it? A: at the bottom of the “Check Your Registration Status” screen is a link titled “View Holds.” Click that link, it will take you to the “View Holds” screen which lists all the active holds on your account, a short description of each, and which office to contact. When you have cleared up your problem each office will remove the hold. The release of a hold will be effective on your web account instantaneously.
  • The hold saying ‘No web transcripts available yet’ is an internal control only. It has no effect on registration and doesn’t require any action by you.
• Q: I don’t understand why it says I’m a junior for registration purposes, but have sophomore standing. A: Some courses require students to be a particular class standing to enroll in them. In the case where a student will complete enough hours during the current semester to meet that class standing we allow them to register now, even though they currently don’t have the appropriate standing. Banner calls this “Your Class for registration purposes” *NOTE* We still assign registration time slots based on actual class standing, so you will still register with the sophomores.
• Q: I’m in my second year here, so I’m a sophomore, but it says I’m a freshman. Why? A: In Banner your class standing is based only on how many hours you have already earned. When you have earned 32 hours you become a sophomore; at 64 hours you become a junior; 96 for senior standing. If we don’t have at least 32 hours recorded for you, you are still a freshman. (You can earn extra hours in the summer to catch up.)

PINs and Security Questions:

• Q: How can I change my PIN? A: Log in to the secure area, click on Personal Information, then click the Change your PIN link. Just re-enter your current PIN then the new PIN you have selected, twice.
• Security Q: How can I change my Alternate PIN? A: You can’t. See the entry for Alternate PIN at the top of this document.
• Q: I forgot my PIN. Now what? A: You can attempt to answer the “Forgot PIN” question. This is the question/answer you established for yourself. The answer to your question must be given EXACTLY as you entered it – spaces, case, etc. If you typed your answer, “BLACK IS WHITE” then neither “Black is White” nor “BLACK IS LIKE WHITE” nor “black is white” or any other answer will work.
  • If that doesn’t work, you will need to bring a photo ID to the Computing Services office on the north side of the top floor of the science building to have your PIN reset.
  • If you are not in Seward and cannot get to the CS office, call the registrar.
• Q: How can I change my security, or “Forgot PIN,” question and/or answer? A: Log in to the secure area, click on Personal Information, and then click the Change Security Question link. Just add your new question and answer.
• Q: I entered my PIN incorrectly and now have a message saying “STOP, Your web access has been disabled, Please contact the Computing and Information Services office “ A: Bring your student ID to the Computing Services office on the north side of the top floor of the Science building. The registrar can’t help you with this. *NOTE* Entering your PIN incorrectly 3 times in succession disables your account.
• Q: I entered my Alternate PIN wrong and now it says I need to check on it. What do I do? A: Check with your advisor to make sure the alternate PIN is correct. It is very common to confuse zeros and the letter ‘O’ as well as ones and the letter ‘I’. PINs and Alt PINs are case-sensitive, as well. Make sure you are not using the alt PIN from last semester. It expired long ago and you need a new one for each semester. *NOTE* Entering an Alt PIN incorrectly a number of times does not disable your account. It only advises you to see what the problem is.
• Q: Why do we need a PIN and an Alt PIN? A:
  • The PIN is our way of providing you with a convenient method of accessing some of your Concordia records. It can also be a secure way, if you treat it correctly. The PIN belongs to you.
  • Concordia thinks it is important that you have contact with your advisor regularly, and the Alt PIN allows us to ensure you meet with them at least once each semester. Advisors are the only people who distribute Alt PINs. The Alt PIN belongs to us, but it only restricts access to the actual add/drop process.

Registration Questions:

• Q: I want to audit a course, how do I do that? A: On the Add/Drop Classes page, the left hand column, titled “Action” has a drop-down box with the audit choice. Select Audit and ‘submit.’
• Q: How do I drop a course? A: See Audit, above, but select Drop, instead.
• Q: I tried dropping all my classes and starting over but get an error message “Cannot drop last class.” What’s with that? A: You can drop all but one class via the web. Dropping the last class is like withdrawing entirely from Concordia, so, we don’t let you do that on the web. You must come to the registrar’s office. If all you want to do is change courses, just add one of the new courses, then drop the last class you don’t want. Remember, if you register for a course, you will get a bill.
• Q: My course is offered for variable credit hours, when I sign up it gives me 2 hours, but I need 3. How do I fix that? A: First, sign up for the class, if not already in it. When you have it in your schedule, go back to the Student Services & Financial Aid link, then back to Registration, and then click on Change Class Options. Any course in your schedule with changeable options will be listed. Select the correct course; change the credit hours to the appropriate number (See your catalog or advisor to confirm it) and ‘submit changes.’
• Q: How do I change the level at which I take a course, ie: Graduate or Undergraduate? A: For those rare cases in which an undergrad student is able to register for graduate credit (only after applying for admission in the graduate college), or when a graduate student is able to take a course for undergraduate credit (typically for Education Endorsement or DCE Specialist students) follow the instructions for ‘variable credit hours,’ above, except change the class “Level”.
• Q: I want to take a course Pass/No Record. How do I do that? A: First, remember that any course taken P/NR cannot count toward any academic requirement other than free electives. In other words, a course just to meet the 128 hour requirement. That said, follow the instructions for ‘variable credit hours,’ above. Making this change via the web is only possible through the registration period. After Census Day you must bring a form to the registrar’s office.
• Q: I received a “Link Error”. What is that? A: “Link Error” is a message telling you one of the sections you attempted to register in is “linked” to another section. These are typically lecture/lab combinations. Register for both CRNs at the same time, then ‘submit.’ You can either type both CRNs in the Add/Drop Classes page, or by checking the box on the left column of the Look-Up Classes to Add page.
• Q: I received a “PREQ and TEST SCORE-ERROR. What is that? A: It means you don’t have one of the prerequisite courses for this course. See the catalog to find out the prerequisites. Or, click the course title in the Self-Service schedule. Prerequisites and registration restrictions are displayed there.
• Q: I need to take a class for which I don’t have the prerequisite. How do I sign up for the course? A: Ask the instructor or your advisor to send the department chair email describing your request. If the department chair approves, he/she will send email to the registrar who will set up an override for you for that specific course so you will be able to register. The registrar will send an email to your cune.org account when the permit is set. YOU will actually register for the course through Self-Service, just like the rest of your courses.
• Q: How can I find out what the restrictions or prerequisites are for a course? A: In the searchable class schedule, click on the title of the course, for example: Ministry in a Changing World – GS 401 – 01. The link takes you to a page listing any prerequisites or registration restrictions for that section.
• Q: Can I get my prerequisite or restriction override approved early? A: YES!, we much prefer that, and you will too. Ask as soon as you know of the problem. Follow the procedure above.
• Q. How can I register for a full section? A: The chair of the department offering the course is the only person who can approve this. The instructor cannot. See the question about prerequisites, above, except the email needs to come from the department chair.
• Q: What is a Campus error? A: You are trying to register for a course which you are not allowed to take.
• Q: What is a Program error? A: Some courses are restricted to students in specific programs. We mostly use this to make sure upper-level education courses are reserved for students who have been officially accepted into the education program. If you have a problem with your acceptance status contact the Education Department.